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Getting JIRA — Internal Server Error when I reopen Jira VM

akrem_sellami

Hello!

I installed a Jira instance in Redhat/Centos7 server version within VM. Everything is okay, I can access to the web application and configure my projects... I closed the VM and I reopen it, sadly, I got this error JIRA — Internal Server Error ! Unable to render full error details at this time. Please consult the error logs for more information.

I don't know to fix this error. I will appreciate any help.

Best regards.

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Lars Olav Velle

What does the log say?

-Lars

akrem_sellami

You mean access_log files ?

akrem_sellami

In logs directory, I have 11 files ! Which one ?

access_log.2017-08-24 catalina.out localhost.2017-08-25.log
access_log.2017-08-25 host-manager.2017-08-24.log manager.2017-08-24.log
catalina.2017-08-24.log host-manager.2017-08-25.log manager.2017-08-25.log
catalina.2017-08-25.log localhost.2017-08-24.log

Lars Olav Velle

catalina.out and atlassian-jira.log

atlassian-jira-software-7.4.3-standalone/logs/catalina.out
jira_home_7.4.2/log/atlassian-jira.log

Lars Olav Velle

(Access denied for user 'root'@'10.10.10.17' (using password: YES)) look like a probable cause.

-Lars

Lars Olav Velle

You can test it manually:

mysql -u someuser -H 10.10.10.17 -p

Also, check that mysql is actually running.

akrem_sellami

mysql -u someuser -H 10.10.10.17 -p - > ERROR 1049 (42000): Unknown database '10.10.10.17'

Maybe you mean mysql -u someuser -h 10.10.10.17 -p with small "h"

Dispaly: ERROR 1045 (28000): Access denied for user 'root'@'10.10.10.17' (using password: YES)

What I have to do ?

Lars Olav Velle

Yes, you should use -h not -H. Bad bad memory!

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