We use the service desk inside of our it department. when we get an email which does not belong to us i'd like to forward it from the service desk to an external mailbox. how can i do this? there is no forward function.
@Kevin Mattern, so are you saying you are using the email creation method (e.g. Helpdesk@urcompany.com) and someone issues an email to your helpdesk@urcompany.com that was incorrectly sent, i.e. Does not apply to help desk@urcomany.com?
Are you using your own email channel or one provided by Atlassian?
@Jack Brickeythanks for your reply! there is a user sending to a mailbox e.g. "support@", this mailbox is configured in jira help desk and an issue will be created. now i simply want to forward this email (including cc) to another mailbox, who has no access to the helpdesk. was this understandable? :-/
@Jack Brickeyim just rereading your comment and i think you understood me correctly. Email channel is our own.
so the next question is how do you determine if the email is intended for support@? The only thing I can think of doing is constructing a server-side rule to redirect 'invalid' emails. The problem is (an IT question) that if JSD processes the message before the server rule does then it would be gone. but rule should hit first i think.
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