Built in function for SLA in JSD not working

Susmita Gurung

Hello,

 

We use a built-in JSD function to analyse our SLA. We have noticed that when we click on the value - (0), it brings up all of our backlog ticket that are breached but still open. 

Since we have filtered on past 7 days, it should only show the tickets that have breached/succeeded within the last 7 days. However, this does not seem to be happening and does not give us an accurate representation of our SLAs. Is this a system bug?

 

 

 

Jack Brickey

Can you elaborate on where this (0) value is that you are clicking on? Screenshot would help.