Cannot view Knowledge base articles

Question

I linked my service desk project to confluence space a few days back. It was giving me the results even if I typed a couple of characters from the article name. However, when I try to find any article now it only give me result after I enter the complete word from the name of the article.

Could anyone please help me out here and suggest the root cause of this issue. Thanks!

Nitesh Bhambhani · Answer

Hi Branden,

Thank you for your guidance.

Cheers,

Nitesh

somethingblue · Answer

Hi Nitesh,

The Content Index Administration article will provide the information you're looking for:

To rebuild the search index:

* Choose the cog icon 
, then choose General Configuration under Confluence Administration
* Choose 'Content Indexing' under the heading 'Administration' in the left-hand panel.
* Choose the 'Rebuild' button in either the 'Search Index' section. 
(If the indexes have never been built, its button will indicate 'Build' instead of 'Rebuild.)

Let us know if that helps.

Cheers,

Branden

Nitesh Bhambhani · Answer

Hi Branden,

Thank you for your response. The autocomplete appears to work fine in other JIRA fields. Its just the Knowledge Base part which is not working as per the expectations. The strange part is that this issue surfaced suddenly and I have no idea what could be the reason here.

I was looking for re-index option in Confluence but was unable to find it there. Could you please point me to the right section under Confluence?

Thanks,

Nitesh