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Atlassian JIRA service won't start after update

Qumar

I updated from 7.0.1 to 7.4.2

Below are the files I made changes in previous version:-
atlassian-jira\WEB-INF\web.xml
jre\lib\security\cacerts
conf\server.xml
conf\web.xml

Issues:
1. I have added cacert in config.bat and JIRA does not restart. it gives me error : " The Atlassian JIRA service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or progrems".

2. How can I get the JIRA url I was using before "jira.test.abs.gov" since I have added it in base url but its is still not accessible. I can run local host url on local only before I add cacert.

let me know if need other clarifications to understand this sceanrio.

Thanks
Amit.

Accepted answers

All comments

Nic Brough -Adaptavist-

>I have added cacert in config.bat

What does that mean, and why have you done it? CA Certificates need to be added to the certificate store. Why are you even looking at batch files?

To reuse a url, make sure your DNS points to the server and then change the base url.

Qumar

Thanks for qquick response.

I had ca cert info for this instance already like keystore path , password etc. so I added that in config.bat> webserver tab instead of adding in server.xml. ( just want to add it on updated version instance)

anyways this is second part, first I need it running on local and act normal.

I googled how to set up jira dns /server but didnt help much. if you know how can I do it?

Nic Brough -Adaptavist-

Certificates don't go into server.xml either. I'm really struggling to understand what you're doing, or why?

Qumar

Go to https://confluence.atlassian.com/adminjiraserver071/running-jira-applications-over-ssl-or-https-802593051.html and scroll down to

Configure your web server using the JIRA config tool

I'm follwing this to add webserver settings.

--------------

I'm just trying to update jira from 7.0.1 to 7.4.2 which I did.

but issues I need to fix are below.

1. I lost the url I was using but now its on http://localhost/secure that has to go back to the url I was using.

2. It would run on https://jira.test.ab******.gov (for example)

Bill Yerkes_8lhkk9

For the other light-weight Jira admins out there, like myself, it would be good to note that the config tool used to update operational parameters still uses the old protocol. So using it to restore your keystore information which got wiped out in the upgrade, it writes out a second Connect line with the old protocol.

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