Since Tuesday I haven't been able to publish any page on Confluence. I keep getting the same error "There was an error processing the request." What is causing this problem? Is anyone else having the same issue? I've tried everything, including creating a new page and copy-pasting the content in. Nothing worked.

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Cannot publish page - keep getting error

César Enrique José Duarte Jardim

Since Tuesday I haven't been able to publish any page on Confluence. I keep getting the same error "There was an error processing the request."

Screen Shot 2017-08-18 at 16.35.35.png

What is causing this problem? Is anyone else having the same issue?

I've tried everything, including creating a new page and copy-pasting the content in. Nothing worked.

Accepted answers

All comments

Robert Reiner _smartics_

Have you had a look in the logfile? Sometimes the error message there is more verbose.

I have problems saving a page if there is a number of macros in a 'problematic' configuration (see Problem saving a Confluence Page?). But the error message I get is a little different. Nonetheless you may want to check it.

Bipin Brahmanandan

Getting the same error message from today onwards

nmosher-aafp

Strangely enough I was able to work around this issue by

Selecting everything on the page (Ctrl+A)
Copying and pasting it right back in place (Ctrl+C then Ctrl+V)

Then I was able to save, no problem.

I hope this works for you too.

Florian S_

Thank you very much, this worked for us as well!

unknown

Worked for me too.

Doga Ozer

Doesn't work for me since, I'm editing within a macro table. Any ideas on how I can do this method through my way?

Fei CHEN

I hit the same problem too. I noticed that the update button worked after removed the user mention (@myname) from the draft.

Env:

Confluence 6.6.2

Language: Chinese Simplified

My user name is in Chinese characters.

Fei CHEN

The user mention is in a section in page layout

Janet Albion

Hi Fei Chen,

Please check if you can find the following trace in $confluence_home/logs:

com.atlassian.confluence.content.render.xhtml.XhtmlException: RuntimeException occurred while transforming editor format to storage format (null)

If the trace is there, we would recommend to check if CONFSERVER-54133 affecting you.

Yasin Bashir

Brilliant, worked for me too.

Olga Fedorechko

Revert to the previous page version helped me.

Marco Schuler

A coworker of mine had the same issue because his page name wasn't unique. Make sure you don't have page name duplicates.

Azzy Ghiasvand

Can Atlassian fix this issue? stop releasing low-quality product and keep adding features that are not useful.

iali

Easier to open the same page in a new browser (should come up with 'Unpublished changes'), click edit and then save.

Cutting and pasting risks loss of formatting and data.

Gabriel Moblicci

Changing the page name resolved it to me

K S_n2s5ux

Same problem here. It is so frustrating!!!! None of the above mentioned solutions worked

I tried dividing the information, so from 1 page I made two ant it worked one time. After that I keep getting the same error.

---- I solved it by using another browser.

Martin Carroll_g1qr8v

I went nuts with this issue. How can this still be a thing in late 2021?
Anyway, switching from Edge to Firefox and renaming the new page fixed my issue.

Rick Cobb

I know this is an old topic, and I'm not sure about my answer... but the page I'm having trouble with has a ton of @ mentions for folks who no longer work with us. I suspect every one of those has higher overhead than if there's a real person for the @ mention -- for example, maybe Confluence isn't caching null responses while doing those lookups, so it's doing a lot more lookups than it should need to.

(We're on Cloud and my team doesn't have access to logs, so I'm pretty far out on a limb with that idea.)

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