Resolution Category

Question

Hi there. I made the Resolution Category field required and that field is only on the Resolve Issue Screen however, when we created a new Task ticket, it produced an error and would not complete it because it said it required the Resolution Category. HELP!

Audra Bonacki · Answer

That I understand, I just found it odd that everywhere that field is only listed to be on the Resolve issue screen yet it throws an error on the Create screen. But like you said, if it is required, it becomes required on all screens. Not what we need to do here.

Nic Brough -Adaptavist- · Answer

The screens have nothing to say about the options on fields, they are simple lists of fields to present to a user when something happens.

Audra Bonacki · Answer

Hi, thanks Nic. Correct, we do not want it to always be mandatory and don't want to add it to the Create screen. I do have it set to only be on the Resove Issue Screen in the transition but it still threw the same error when creating a ticket. I'll have to do more research on how to use a validator as I'm not familiar.