"An unexpected error occurred" when installing JIRA license

Steinar Bang

Jira 7.4.2, CentOS 7.5.511

When I try to replace the evaluation license of JIRA with the real license I get an error message:

The license could not be installed.

An unexpected error occurred. Refer to the logs for more information.

When I look in /var/atlassian/application-data/jira/log/atlassian-jira.log I can't find anything relevant at the time I clicked on the button "Update license".

Right now I get errors because the UPM can't contact atlassian market place, and I have requested a firewall opening for this.

But according to the results from a google search, e.g Jira installation behind a Firewall, there shouldn't be any problems with installing a JIRA license behind a firewall. Has this changed since 2014 (when the question was asked)...?

Thanks!

- Steinar

Steinar Bang

Some addititional information: The JIRA installation is normally reverse proxied through apache, giving it a virtual server name and an https UR:

However the reverse proxy doesn't work for Administration->Application The page just turns up with a 502 error from apache, and the reason is that it times out waiting for http://localhost:8080 because it is waiting for UPM contacting atlassian marketplace.

Therefore I'm using the http://hostname:8080/ URL directly.  Can using the 8080 URL be the cause of the "Unexpected error" when installing the license?

Thanks!

-Steinar