I am in the process of migrating our Jira Server to JIRA Cloud. I have backed up our data from the server, but are unable to import the data. The following sentence is from the official guide; * In the Import and Export section, click JIRA Import and follow the steps to upload your backup file. This process checks URLs in the specified XML backup, and will let you choose whether or not to update URLs to point to the new JIRA Cloud application. But I doesn't have a button/option that is named JIRA Import. Anyone got any ideas why that is ?

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JIRA Import option is missing

Thomas Jespersen

I am in the process of migrating our Jira Server to JIRA Cloud. I have backed up our data from the server, but are unable to import the data. The following sentence is from the official guide;

In the Import and Export section, click JIRA Import and follow the steps to upload your backup file. This process checks URLs in the specified XML backup, and will let you choose whether or not to update URLs to point to the new JIRA Cloud application.

But I doesn't have a button/option that is named JIRA Import. Anyone got any ideas why that is ?

Accepted answers

Shannon S

Hi Thomas,

It appears your instance is on the new platform, so the option has changed to Restore System. Our documentation will be updated in the near future regarding this.

Can you give that a try and let us know if you have any trouble?

Kind Regards,
Shannon

All comments

Shannon S

Hi Thomas,

It appears your instance is on the new platform, so the option has changed to Restore System. Our documentation will be updated in the near future regarding this.

Can you give that a try and let us know if you have any trouble?

Kind Regards,
Shannon

Jordan_75j3fs

Hi Shannon!

I recently asked a question and then saw this question.

Can you point to where Restore System lies? I've been looking around in the JIRA > Settings > System Admin portal and I can't find it. Perhaps it's different while using the recently (Sept 2017) upgraded JIRA UI.

I'm using version 1.30

Is there perhaps a user permissions thing going on?

I'm in the group: jira-administrators
but I'm not a site-administrator.

Shannon S

Hi Jordan,

I'm writing you on your question to help guide you to the proper place to perform an import, which will be in the JIRA Administrative settings.

Thank you!

Kind Regards,
Shannon

Miłosz Kosobucki

Hey Shannon,

We're having the same problem, the Restore System option is nowhere to be found. Is it possible that it's some kind of bug?