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Suddenly Jira stopped sending all notifications to all users in all projects

Balvant Biradar

Dear Team,

Jira software version 7.0.11

In our prod Jira suddenly Jira stopped sending notivications and i am able to send test email from outgoing mail settings and test connection is successful also.

In mail queue no emails are received and error queue is also empty.

I made "Notify me" in my profile but still myself nor any users receiving email notifications.

Please kindly advise me ASAP.

Thanks in advance

Regards.

Balvant

Accepted answers

All comments

Mikael Sandberg

Are all projects using the same notification scheme? Have you checked it to see if anything has changed in it?

Balvant Biradar

Hi Mikael,

Thanks for quick replay.

I have around 40+ notification scheme and some schemes are shared among projects.

issue is no projects are sending any notification for any events.

It seems mail service is running properly but no emails are recived in mail queue.

I tested via notification helper it shows no error.

Please may i know any plugin is disabling this? because i disabled and re-enabled "Jira field Security" plugin during same time when emails stopped.

https://quisapps.com/products/jfs

Thanks,

Balvant

Balvant Biradar

removed

Balvant Biradar

no many projects are using different notifications scheme

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