Customer Reports

Question

Hey there,

we are thinking about using Jira Help Desk with a limited amound of defined customers.

Is it possible to create Reports to see which customer sends how much tickets in a specific period? For example to see: customer George N. wrote 5 tickets in the last 3 weeks, all tickets are resolved?

THX for your support :)

Lisa

Jack Brickey · Answer

Indeed. there are several types of built in charts that you can use to convey the story you want, e.g. created vs. resolved by customer, two-dimensional table that shows customer down the left and say status across the top with numbers in each column, pie charts, etc.

Tarun Sapra · Answer

Hello Lisa,

Since customer is the reporter, thus you can create the chart from the JQL and use an pie-chart which will give you the information whcih you want.