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G Suite login for customers in JIRA SD

Maciej Zbrzeźniak

Hi,

Is there any possibility that I can enable G Suite login and authentication for SD portal customers? So SD customers can use their google accounts from our domain to login ?

I've verified that G Suite integration is working only with users but nobody mention SD customers.

Accepted answers

Kael Hankins

I had this same issue and could not find specific documentation on it. Hopefully this will help other folks.

Do g-suite setup as usual.

Site settings -> Application Access -> User Defaults and disable access to all applications.

Now I have customers logging in with our Google domains and getting into the portal as portal-only "customer" accounts.

All comments

Daniel Vargas Llopis

Hi Maciej,

Yes, it's possible, I use this at the moment.

There's more info here https://confluence.atlassian.com/cloud/integrate-with-g-suite-744721642.html

Kael Hankins

I have the same need however this link does not address customers.

EDIT: Found how to do it, still cannot find specific documentation on it.

Kael Hankins

I had this same issue and could not find specific documentation on it. Hopefully this will help other folks.

Do g-suite setup as usual.

Site settings -> Application Access -> User Defaults and disable access to all applications.

Now I have customers logging in with our Google domains and getting into the portal as portal-only "customer" accounts.

Casey Graves

This is the correct answer. This is referenced in their documentation for bulk adding customers. It was helpful to learn that a Jira Service Desk customer is nothing more than a normal user with no application access.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-bulk-add-customers

Jared Carr

So under Site Settings > Product Access > New Users Have Access To This Product needs to be turned off for all Products, including Jira Service Desk. I'm assuming that's because Jira Service Desk product access here represents Agents and not customers? In our test syncs, we had product access turned on and it was using up our Agent licenses.

Grant Moxom

How did you do it?

Casey Graves

That's correct. All users should have no product access by default. You will need to manually assign product access to new users that will be agents or using other Atlassian products.

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