Jira Mail Queue sending mail incredibly late, if at all.

Ryan Gavin

Our Jira Mail Queue is getting backed up and not sending messages until two days or so after submission. We use mail any time a comment is made on an issue to keep users alerted. Flushing the mail queue and bypassing currently sending mail is of no use, either.

Insight on the issue would be greatly appreciated. Please let me know what information we can provide to better help the situation.

Thank you.

Alex Christensen

Are you using JIRA Server or Cloud?

I've seen this issue happen on JIRA Server if there's a lot of activity that's configured to have a lot of notifications go out to a lot of people for a lot of events. For example, we had someone submit a bulk change for 10000+ issues (10 different bulk changes of 1000 issues each, at least) and they forgot to uncheck "Send mail for this operation" in the bulk change process. So, our system had to send out 10000+ emails to everyone configured in the notification scheme for that particular issue event. It took a day or two for the mail queue to catch up.

In addition to that, it's good to revisit your permission schemes to make sure there aren't any unnecessary people are getting notified. It probably also depends on your mail server, but I believe a mail server can only send so many messages at once or quickly enough to not get backed up like it did for you.