trouble with attachment in creating form

Question

After create an issue with the form, we want to add directly screenshot with copy paste tools in the field description.

Everytime, you think it works but after creating the issue, you come back into this field every screenshot are replaced by unable to render embedded object : file (... ) not found

So, we have to redo all our works to insert this screenshot!

It quite annoying ...

DO you have a solution ?

We are in version 7.3.3

Thanks

Kimberly Gische · Answer

Has there been any resolution to this? We are seeing the same issue with copy/paste. We have found that copy/paste works when you edit the issue but not when creating the issue.

Kimberly Gische · Answer

Has there been any resolution to this? We are seeing the same issue with copy/paste. We have found that copy/paste works when you edit the issue but not when creating the issue.

Sturzenegger Jean-Guillaume · Answer

* I use this version : v7.3.0.
* You scenario is not the right.

I try a new one

1. create new issue

2. fill everything mandatory

3. go to google image

4. copy an image

5. Paste it in the description (don't use the attach funciton but only the copypaste function)

Like this

6. Save -> the image is not attach.

If you do the same scenario when the issue is already created. It works fine.

We don't use the attachement function because it's a waste of time to save the image in our desktop when you copy an image in a website or when you do a screenshot.

Thanks a lot