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SourceTree 2.1.10.0 Authentication Issues

Dean Kinane

I updated to version 2.1.10.0 today and now I can't perform any git operations with SourceTree.

I get the error:

Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile.

I have opened Tools>Options>Authentication and ensured my credentials are valid. I've tried using Basic and OAuth and in both cases SourceTree says "Authentication OK" but I still get the error when trying to push or pull.

Is anyone else experiencing this issue?

Accepted answers

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BrianInstagiv

Having the exact same problem. Re-installed Souretree, declined the 'would you like to upgrade to 2.1.10' and everything works again.

sven boogaart

Do you lose all your settings? I have setup some ppk connections etc and dont like reinstalling them. Where did you get a previous version?

Peter Blomqvist

I got the same problem after upgrading to 2.1.10.

But I downloaded SourceTree again (version 2.1.2.5) from their web and installed that version. After that I don't have any problem with the authentication. I rejected the upgrade to 2.1.10 that came up...

Amnon

Seconded (or is this fourthed at this point?). Updated to 2.1.10, and nothing works.

Tried refreshing the OAuth token through the options, but although the operation was successful, nothing changed.

25copper

Downgraded to version that is on the website. Started working again.

Sean Winstead

I upgraded to 2.1.10 just now and have not yet encountered an authentication problem.

When a person at our office encountered a credentials problem, for a release prior to 2.1.10, the solution that worked for us was to delete a file named passwd located in AppData\Local\Atlassian\SourceTree.

My passwd file was zero bytes in length. His pwd file did have content and, after he deleted it, he could authenticate.

Before deleting the passwd file, we had tried the following with no success:

1. Re-entering credentials through the UI provided by SourceTree

2. Deleting the Windows Credentials stored in Windows by SourceTree.

Amnon

I'm afraid that didn't work for me. It did prompt me for my password, but after I've entered it the problem recurred.

Sean Winstead

The only other thought I have is to delete the Windows Credentials stored in Windows, delete the passwd file, then restart SourceTree. We had deleted the credentials before deleting the passwd file, and I am not sure if the problem was rectified by deleting the credentials and file, or deleting only the file.

Following is what I wrote down regarding the Windows Credentials. We are using Windows 10.

SourceTree stores credentials in the Windows credential manager. To see and remove them, do the following:

Open the Control Panel.
Click on User Accounts.
In the left hand list of links, click Manage Your Credentials.
When the Manage Your Credential page opens, it shows your Web Credentials. You can see that selected at the top of the page.
Click the Windows Credentials "button". This shows your stored Windows credentials.
In the list, look for entries that start with "git:http" and include your server name and/or user name for Atlassian Stash.
Remove the entries.

laszlo-apro

Worked for me! Thank you very much, Sean!
Cheers

David Friedrich_5ywvfs

I just had the same issue. I deleted the passwrd file and it solved the problem

Dean Kinane

Hi all

According to Atlassian this is an issue with the version of Git Credential Manager that's bundled with the software.

If you go to Tools>Options>Git>'Update Embedded Git' it should fix the issue for in version 2.1.10

Hope that helps.

cstrischek

This worked for me. SourceTree 2.1.10.0 on Windows. BitBucket authentication. I only encountered the issue on Push.

edwarr99

This worked for me as well. SourceTree 2.1.10.0 on Windows. Bitbucket authentication. I encountered the issue on fetch and pull. -- Thanks a bunch for the post.

Sameer Argade

Didn't work, planning to reinstall the latest version, a bit frustrating

Kirsten Greed

Where do I find the password file?

Kirsten Greed

I still have the issue after installing SourceTree 2.3.1.0

I am trying to update the Embedded Git. Now I have a new Issue Unable to extract Portable.Git.7z This file is open as [PE] Archive

Kirsten Greed

I closed source tree, and a few login dialogs that were beneath the window I closed. Then I re-ran Update Embedded Git and finally it worked.

megamindbrian

Still getting this error. This is awful. I get multiple login popups constantly throughout the day. Like source tree or Git is not saving my information at all.

BadabingBreda

I was about to kill myself over this. Only thing that worked in the end was removing the passwd file located here:

AppData\Local\Atlassian\SourceTree

and restarting SourceTree. It asked for the password and it worked.

Bill Langton

Just ran into this AGAIN with V3.1.2.

Fix for me: Tools > options > Git, then Update Embedded.

Push again after update, was asked for pwd. was ok after that.

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