Confluence licence renewal process

Question

Hi there,

I have raised necessary paper work & paid invoices few months ago to get the Confluence  license renewed from 30 may 2017 to 30 May 2018 however when I logged into Confluence, I see the warning message of “You no longer have access Support”. Can you please advise.

Thank you,

Waruna

Igor Sereda [ALM Works] · Answer

Hi Waruna, thanks for the clarification. Nic Brough suggested there that you need to update the license key in the server. If the license is not accepted, please post a screenshot and describe your actions exactly, as well as the observed result.

Thanks!
Igor

Nic Brough -Adaptavist- · Answer

"It is not taking it" is totally useless as a response.  The reply to that is simply "you're doing it wrong".

Please, tell us what error(s) are you getting?

waruna kumarage · Answer

Hi Nic,

I have have copied the new licence key from my.atlassian account and  to the Confluence server however it is not taking it.