I evaluate cloud version of Confluence and try to edit Excel document. I am using MacOS Sierra 10.12.6. Here are my steps: * I downloaded Atlassian Companion App (today it updates to version 0.1.2) and run it, so it is shown in the system tray. * Created new Excel document and upload it into the Confluence. * Clicked on Edit file button and after the preview has been shown I clicked on Edit with dropdown and selected Excel. * Excel opened with downloaded document, I made changes within and save it. * Confluence still shows dialog Waiting for file changes from Excel and Update button is disabled: * When I quit Excel app the dialog disappears, but document in Confluence remains unchanged. Am I doing something wrong?

Hello Cristin, Thank you for letting us know you were getting a similar message. I checked Yasin's ticket with support, and it turned out to be a local permissions issue. Yasin did not have the correct permissions to write and update the document. Their admin was able to give them the correct permissions, and everything started working. Could you please confirm that you have the correct permissions? You should be able to both update and view the page. If you still have trouble after confirming the permissions, I would then advise you to raise a ticket as I recommended to Yasin. If you have any trouble with that or are not able to create a support ticket, please let me know; I can help you out. Regards, Shannon

I have the same problem (except that my document is in Powerpoint). I get this dialog, which says the new version is fully saved, but the Update button is grayed out so I cannot save it. What are my options?

Yasin, Please contact our Cloud Support Team directly and provide them the details of your Cloud instance, and they will be able to determine the cause for your issue. You can let us know in this thread here once the issue is resolved so we know what the cause was. Regards, Shannon

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Companion App doesn't update saved document

jhuml

I evaluate cloud version of Confluence and try to edit Excel document. I am using MacOS Sierra 10.12.6.

Here are my steps:

I downloaded Atlassian Companion App (today it updates to version 0.1.2) and run it, so it is shown in the system tray.
Created new Excel document and upload it into the Confluence.
Clicked on Edit file button and after the preview has been shown I clicked on Edit with dropdown and selected Excel.
Excel opened with downloaded document, I made changes within and save it.
Confluence still shows dialog Waiting for file changes from Excel and Update button is disabled:
When I quit Excel app the dialog disappears, but document in Confluence remains unchanged.

Am I doing something wrong?

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Shannon S

Hi Jiří,

Per our blog, Edit attached files with the apps on your desktop,

Some apps will try to change the file format when saving—from .docx to .odt for example. If the app doesn't use the same format by default and tries to change it, it'll confuse the Atlassian Companion app and the file won't automatically re-upload. Edit with app works when you save the file in the same format as was stored in Confluence.

Can you confirm the format isn't changing? If not, can you let us know what version of Office you're running on your Mac?

Thank you!

Kind Regards,
Shannon

jhuml

Hi Shannon,

Thanks for reply. I read the article you've mentioned and I can confirm, that document format did not change. I created .docx document in Excel on my Mac and tried to edit it on the same machine, in the same Excel app, version 15.26 (160910).

Unfortunately today I created another Excel document and this behavior didn't appear anymore, so I stay a little bit confused. I also verified Companion app with Word and it seems to be ok.

Shannon S

Hi,

Thank you for letting me know that. So to be clear, are you no longer able to replicate the behavior?

Kind Regards,
Shannon

jhuml

I am able to replicate this behavior only with the Excel document mentioned at the beginning.

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