When creating an request, how can an email be sent out to a group of agents?

Matthew Wiegartner

Currently, when we are creating requests, an email is being sent only to the "customer" who has created the request. Is there a way to have this email sent to the group of agents that are responsible for working on the project?

Ignacio Pulgar

The easiest way to achieve that would be editing the project notification scheme in order to add the project role Service Desk Agents to the Issue Created event.