Permission not to close tickets

Question

Hello,

I have an user who I don't want to allow to close tickets.

He is not in any group or permission in the "View project roles" list.

He is only as single user in the permission scheme, but not in "close issue".

But he can still close tickets. Can someone help me where to find the right place to restrict him?

Thank You

Jeremy M · Answer

Dear Nic,

Ah ofcourse.. that could indeed be the case!

Thank you for your insight!

Friendly Regards,

Jeremy

Stefan Karl · Answer

Thank you Nic,

I think that is the solution

Nic Brough -Adaptavist- · Answer

The "close" permission is a bit of a hangover from JIRA 1 where you could not edit workflows.

Check your workflow - what "conditions" do you have on the "close issue" transition?  Unless you're using one of the default workflows, it's likely that there are none, so anyone can close an issue.  You'll want to add one for "user must have close issue permission" (if that's how you want to control it)