nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is the Database for JIRA Software and JIRA Service Desk the same?

Tayyab Bashir

Hi,

I have JIRA Software (server) installed and its connect with a mysql database "jiradb".

Now I am adding JIRA Service Desk (JSD) on top of JIRA Software, so my question are:
* How is Service Desk handled in the database?
* Would the tables for JSD be added in the same database "jiradb"?
* Where is all the data for Service Desk (tickets, and stuff) stored in the database? Does it use the same table to store tickets as Jira Software's tables?

I just need clarification on how data would be managed in the database for Service Desk with respect to the exisiting database?

Accepted answers

Steven F Behnke

JIRA Service Desk and JIRA Software are simply the JIRA application with a series of plugins installed.

The plugins use the plugin data store mostly, so they will create additional tables in the typical jira database.

Issues are issues are issues so field data is where it always is.

All comments

Steven F Behnke

JIRA Service Desk and JIRA Software are simply the JIRA application with a series of plugins installed.

The plugins use the plugin data store mostly, so they will create additional tables in the typical jira database.

Issues are issues are issues so field data is where it always is.

Tayyab Bashir

The plugins use the plugin data store mostly, so they will create additional tables in the typical jira database.

Are you talking about the plugins that are installed when Service Desk is installed?

So all the data of SD will eventually be getting stored in the same database "jiradb" that Software has been using?

Nic Brough -Adaptavist-

To be pedantic, no.

The data of Service Desk, Software and all your add-ons are kept in the JIRA Core database. Most Applications and add-ons create tables in there for themselves, as well as storing some data in the Core tables.

Steven F Behnke

@Tayyab Bashir can you tell us what you're trying to achieve or audit here?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk

database

mysql