Please explain when to clone an issue and when to link issues?
Thanks,
Lynn
Have a look at the URLS, Both concepts are explained in detail
https://confluence.atlassian.com/display/JIRA/Cloning+an+Issue
https://confluence.atlassian.com/display/JIRA/Linking+Issues
So I did read those pages, but what is the business logic? If an issue is reported in ProjectA, but ProjectB in a different team will do the dev, but the issue will come back to Project A for testing, I think the issue should be linked to a new issue in ProjectB and then when dev is done, the ProjectA ticket will be moved to testing. Is that right?
My recommendation would be that you do not manage the issue in different projects then. Give the necessary permissions to every member involved in the issue lifecycle to one project and manage the life cycle at one project using workflow states - Development, testing, release etc. This way you only have one copy of the issue , there is no confusion which issue relates to which. Imagine the confusion if you have 500 issues all duplicated into multiple projects and linked together
Thanks for the feedback, but we setup Jira project per deparment that manages its own workflow.
Thank you.
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