Bitbucket Server on SuSE SLES 12 SP1. Service starts but connection timeout on HTML connection

Question

Hi,

I am installing Jira 7.4.1 and Bitbucket 5.2.2 on a server on SLES 12 SP1. I used the .bin file for Jira and it works without any major problems.

I had several problems using the .bin for Bitbucket so I resorted to the manual install file (tar.gz). I have followed the steps  written here.

Prerequisites are OK (Git and perl-Error)

I have then followed the guide on how to setup Bitbucket as a service and it works perfectly (after a few more environment variables problems in script set-jre-home.sh. - command line was OK but when started as a service it lost track of the JRE_HOME).

Here is what the service looks like

When I try to reach the application on port 7990 I get a ERR_CONNECTION_TIMED_OUT

netstat -pln show port 7990 is listening

Here is the content of the atlassian-bitbucket.log

I have been looking all over the site for answers and I have tried to find other log files that would give me any clue as to what is going on but I can't find anything else.

The install troubleshooting page hasn't been of much use either.

Any help in understanding the problem would be great.

Thank you

Marc-Antoine LECLERCQ · Answer

Update :

curl now displays HTML when trying locally on the server

* curl http://localhost:7990/setup 
* curl http://<non NAT IP>/setup

I had a 302 error in the atlassian-bitbucket-access.log when I tried without the /setup. It seems that the webserver is unable to do the temporary redirect.

Marc-Antoine LECLERCQ · Answer

EDIT:

Alright I believe I  might have a clue as to what is happening.

I am reaching my server through a NAT address. This made JIRA's dashboard slow to load (I changed the base url to the real IP and it fixed the problem).

This might be why I can't get bitbucket server to display.

I'll try and investigate this further.

Marc-Antoine LECLERCQ · Answer

Hi,

Here is the result of curl on localhost on the machine : nothing

When I run it on another machine using the external IP, I get Connection refused.

Here is a screenshot of the iptables -L

Thank you for your help.