Getting another organizational level out of Jira Service Desk

Jason Huntowski

I was wondering if anyone knew of any add-on or functionality that would allow us to create an additional level of organization in Jira Service Desk? There are "Groups" which show up in the left column on the protal. Then there are "Request Types" that show up in the right side, based upon the Group selected. Is there a way to get a third "sub-category: from the portal? An add-on or trick within Service Desk itself? I understand I could change the form items based upon a custom field value selected, but I am looking for something a bit more point and click as the Groups and Request Types are in Service Desk.

Daniel Vargas Llopis

Hi Jason,

 

I'm not aware of any add-on that adds a third level to a Service Desk, but this could be achieved creating different Service Desk projects:

Help Center (main page listing all Service Desks available) -> List of Service Desk Projects -> Groups -> Request Types