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Ticket creation by email: the request email channel user is added in Request participants

Claude Lavillonniere

With Jira Service Desk 3.6.0, I configured an Email request channel

When a ticket is created the owner of the incoming maibox is added to the reqest participants.

How to avoid that, that mailbox receive the JSD notifications and process them

Accepted answers

All comments

Boris Berenberg - Atlas Authority

Why is the inbound mailbox that of an actual user in JIRA? This seems like an odd choice.

Claude Lavillonniere

Jira is linked to our corporate Active Directory domain and contains all users including that mailbox user

Note that it is an Exchange server and we can't create it without a user

Boris Berenberg - Atlas Authority

Can you de-activate the user in JIRA?

Claude Lavillonniere

I can't de-activate it because it is an external user (active directory) and JIRA don't allow deactivation for such type of user