I need to configure the new version (jira 7.4) to have the generated email notifications include the status of the ticket at each stage: * [JIRA] Created: (CTT-xxxx) * [JIRA] Assigned: (CTT-xxxx) * [JIRA] Resolved: (CTT-xxxx) * [JIRA] Reopened: (CTT-xxxx) * [JIRA] Closed: (CTT-xxxx) Having these statuses in the email subject was very helpful, especially for setting up Outlook email Rules.

But this is more easy and straightforward without hardcoding the status in code. [$issue.status]: ($issue.key) $issue.summary

Can i try the below code in issueupdate.vm? If issue.get("status").getName()=="Created" [Created]: ($issue.key) $issue.summary else If issue.get("status").getName()=="Assigned" [Assigned]: ($issue.key) $issue.summary else If issue.get("status").getName()=="Resolved" [Resolved]: ($issue.key) $issue.summary else If issue.get("status").getName()=="Closed" [Closed]: ($issue.key) $issue.summary else If issue.get("status").getName()=="Reopened" [Reopened]: ($issue.key) $issue.summary end

https://community.atlassian.com/t5/JIRA-questions/How-to-customize-the-email-notification-subject/qaq-p/248968

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Email Subject configuration

Venkata M Bolneni

I need to configure the new version (jira 7.4) to have the generated email notifications include the status of the ticket at each stage:

[JIRA] Created: (CTT-xxxx)
[JIRA] Assigned: (CTT-xxxx)
[JIRA] Resolved: (CTT-xxxx)
[JIRA] Reopened: (CTT-xxxx)
[JIRA] Closed: (CTT-xxxx)

Having these statuses in the email subject was very helpful, especially for setting up Outlook email Rules.

Accepted answers

All comments

Tarun Sapra

You would need to customize the velocity templates. Please see here

https://confluence.atlassian.com/adminjiraserver073/customizing-email-content-861253783.html

Also, in the velocity template you have the issue object thus from issue object you can easily extract the status and put in the subject line of email.

Venkata M Bolneni

Thanks Tarun for the reply. Could you please be more specific. I just installed jira 7.4 and restore the xml and everything working fine. Able to create tickets and recieving email notifications for every status. I read the above doc in the link you provided before i created this ticket but still no clue. Really Appreciate if you provide steps. I am new to this JIRA and we are using standalone win 2012 server.

Thanks

Venkata

Tarun Sapra

JIRA generates emails in reaction to events using a templating engine. The templating engine is Apache's Velocity. This is a relatively easy to use templating language that can pull apart java objects in useful ways. The mails are generated inside JIRA by invoking Velocity with a set of objects of relevance to the event.
Please Note:
To change the columns in your filter subscriptions, you don't need to customize the mail templates.
There's a feature request to improve this at JRA-7266, which you can vote on to improve its chances of being implemented.
Bear in mind that the next time you upgrade JIRA – or need a new installation for any reason – you will have to manually copy any changes you have made to Velocity templates (as well as JSPs) into the new installation of JIRA. If the Velocity templates and/or JSPs have changed in the newer version, you will have to manually port your customizations into them (as opposed to copying these files directly over from your old JIRA installation to your upgraded one).
Customizations to Velocity templates or other JIRA files are not included in the scope of Atlassian Support.
Email template locations
Open up your JIRA distribution, and navigate to the following paths:
The WEB-INF/classes/templates/email/ of the <jira-application-dir> in your JIRA installation directory.
The jira/src/etc/java/templates/email/ in your extracted JIRA source directory.
Under this directory there are three directories: html, text and subject. The html subdirectory contains the templates used to create emails in html, while the text directory the plain text mail outs. The subject directory contains the templates used to generate the subject of the emails. The templates are named after the event that will trigger the email.
Bring the template up in your favorite text editor. Referring to the JIRA template documentation (particularly Velocity Context for Email Templates) and Velocity Users Guide, make the customizations you want.
Restart JIRA.
For new email templates:
Create your new mytemplate.vm files in the html, text and subject directories, based on the existing files in those directories
Add the templates to atlassian-jira/WEB-INF/classes/email-template-id-mappings.xml to make them valid choices for when you are adding a new event.
Note that since JIRA 4.1 each new template has to have a corresponding file in the subject directory.

Advanced customization
The Issue object is passed into the vm templates. Notice some of its implementation in /includes/summary-topleft.vm. As an example, calling $issue.getProject() would allow you to determine the project an issue comes from, and even create logic to show different information for emails from different projects.

Tarun Sapra

Hi Venkata,

The Above documentation explains all that is required. You need to work with someone who has access to the server where JIRA is deployed as you need to modify files present in the "installation directoy" of JIRA on the server. The system information section of jira shows the path to installation directory on the JIRA server.

This is a bit advance configuration thus you need someone with basic linux/windows admin skills and small bit programming as you need to customize the velocity template.