REST API get custom field values

Question

I have administrator access to my JIRA projects, but not global administrative access.  I'm using Basic Authentication with a HTTP header.

So far, so good, except many of the custom fields contain the value

customfield_12130:[errorMessage:The action performed required a logged in user. Please log in and try again., i18nErrorMessage:[i18nKey:sd.admin.servicedesk.error.authenticated.user.required, parameters:[]]]

Other custom fields actually contain useful values.

On the JIRA issues search pages I can see the custom fields just fine.

Why can I see some custom fields but not others?

Steven F Behnke · Answer

Agreed. An account must have agent status (licensed and in the Team role for that project) to retrieve SLA values.

I believe the service desk endpoint is the workaround but I haven't used it myself.

Glen Dayton · Answer

Not an agent, purely client-side (it actually a groovy script using the java-like RESTClient module).

There is a specific endpoint for service desk SLA:

https://docs.atlassian.com/jira-servicedesk/REST/3.6.1/#servicedeskapi/request/{issueIdOrKey}/sla

I believe that may be my problem.  I'll give it a try.

Steven F Behnke · Answer

Is the account an agent? Is there an endpoint in service desk specifically for sla fields?