We are moving to a new bug tracking system and I want to know if our existing users (customers) would still be able to access JIRA after we cancel our account?
Depends
If it's Cloud, then no, because the server will be shut down and deleted shortly after you cancelled.
If it's Server, then it's up to you - you can carry on running it for them if you want.
Is there a way to convert from cloud to server?
See https://confluence.atlassian.com/adminjiraserver071/migrating-from-jira-cloud-to-server-applications-802592270.html
That is helpful. One question though. Would our customers who have access to JIRA now need new credentials if we migrated to server?
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