Domaine name change without access to confluence

Question

Hello,

I recently changed domain for my JIRA and Confluence . I have JIRA and confluence on separate servers (self-hosting) - nothing changed in here.

I cannot login to Confluence with any credentials. I don't have an access to confluence admin page.

When I try reset the password, link to the reseting password page refers to the old domain (support.X.pl/resetpaswordpage). When I replace old domain with the server

When I replace old domain with the server ip (IP-ADRESS/resetpaswordpagein reseting password page, error occurs:

"

Cause

com.atlassian.crowd.exception.runtime.OperationFailedException: java.net.UnknownHostException: support.cedesign.pl: unknown error
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:385)

caused by: java.net.UnknownHostException: support.X.pl: unknown error
    at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)

"

I have full access to the servers. I didn't try anything with database. How can I fix this?

cocomw · Answer

Jira is user directory for confluence. Ip address for it is 127.0.0.1

I have no idea how to get to the database and restart confluence... Should I download something for database connection? And about restarting... I didn't find any .sh files called start/stop/restart or something similar

Boris Berenberg - Atlas Authority · Answer

I am not sure what your first statement means.

As for the DB, you will need to look in the cwd_directory table and then correlate it to the cwd_directory_attribute table. Then update the location of your JIRA server so that Confluence can find the right info.

Before doing this, I would confirm that JIRA is in fact a user directory for Confluence by going into JIRA and In your JIRA application go to the Cog in the upper right > User Management > JIRA User Server. and see if it is listed in there.

cocomw · Answer

There is no Confluence in "User directories" so you are probably right.

What should I be looking for in DB? Restarting confluence was not clear to me as well.