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Jira Incoming Mail deletion - Pop / Imap

Stefan Arnold

Hey guys,

iam setting up email service system with jira and jeti addon for one customer.
Everything is working fine, but there is one problem.

Currently iam using Imap to get the mail of the customers mail provider.
When Jira finds the mails in takes them and deletes them on the mail account.
Problem is there are completly deleted and not simply moved to the trash folder.
When i delete a mail from the mail account in moves in to the trash folder, so i have no idea what jira is doing.

I think there wont be a simple way to say jira not to delete the mails but to move them out of inbox. But maybe there is a way to say jira to delete them to trash and not completly?

In our mailing server we have the possiblity to directly create a copy of the incoming mail and jira then deletes the mail from inbox, but we still have a backup then.
Our customers mailing service dont offer such possibilities.

Any ideas whats the best possiblity?

Accepted answers

All comments

Athena Petridou [Nimaworks]

Hey Stefan,

I guess you do not have the option of not deleting the emails on your mailbox.

According to the documentation:

For mail accounts, JIRA scans email messages received by your mail account's 'Inbox' folder. However, for IMAP mail servers, you can specify a different folder within your mail account.
If JIRA successfully processes a message, JIRA deletes the message from your mail account (on a POP or IMAP mail server) or file system (i.e. for file system messages).
If JIRA does not successfully process a message, the message will remain either in your mail account or on the file system.

https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html

So, the best way to achieve this, is to create another mailbox and auto forward the emails you want to handle through JIRA

Disruptivation Help Desk

"On an IMAP mail server processed messages are not deleted but marked as read."

Documentation has been updated, but the functionality still deletes emails (IMAP)

Brendan Lacanette

I have the same issue. When on IMAP the emails are still being deleted from the server.

eirikurg

I have the same problem. I am using secure_imap and Jira deletes them emails that it processes

Thiago Costa_niowi0

Same problem and I couldn't find any way to sort it.
So to bypass the problem, I created a rule to make a copy of the emails to another folder. And in Jira incoming settings I set the incidents to be created from this new folder. This way, Jira is still deleting emails, but the email deleted are not in the inbox folder so I still have them.
I hope it helps someone else!

Nitesh Utmani

Hello All,

I have tried one solution to this , copied the mails to another folder and then used that folder for Jira only.

using INBOX/Folder name in the incoming handler does solve the problem without any deleting original mails.

mail copied to the DUP folder are being deleted which is for Jira only.

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