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Issues displayed in issue filter but not on board

Big Jim

Hi !

This one has been driving me really crazy !

In my Jira project I have created a new issue type with a dedicated workflow. I have been testing this and it all works well.

I have created a really simple filter just selecting this single project and single issue type :

Project = SALES

Issue Type = PLUGS

The filter works fine showing all related issues.

I have added all columns to a board and mapped them to statuses correctly but the issues do not appear on the board. However as soon as I go back and change the filter removing the filter for the single issue type the issues appear on the board. So with this filter the board works :

Project = SALES

And with this I see no issues

Project = SALES

Issue Type = PLUGS

Can anyone help ?

Thanks

Accepted answers

Nic Brough -Adaptavist-

Could you give us the plain JQL for the two queries, rather than describe them?

Also, can you tell us if you have more than one issue type called "Plugs" on your issue type list (globally, not the project)?

All comments

Nic Brough -Adaptavist-

Could you give us the plain JQL for the two queries, rather than describe them?

Also, can you tell us if you have more than one issue type called "Plugs" on your issue type list (globally, not the project)?

Big Jim

Hi Nic

Thanks. Sure yes. The querey that works as a filter but not in a board is :

project = SALES AND issuetype = PLUGS ORDER BY Rank ASC

When I change to

project = SALES ORDER BY Rank ASC

Then both the filter and the board work. So the board is ok and works when I include all issue types but not when I only include the single issue type PLUGS that I have defined.

I only have one issue type PLUGS.

Nic Brough -Adaptavist-

Ok, the only possibilities now are a massive bug no one else has reported, or your project is not using the "plugs" issue type you think it is.

To help with debugging the first one, try re-indexing the project.

Big Jim

Hi Nic,

I have re-index and still have the same problem.

I have been playing around and found the following which I hope provides a further clue.

I created a new board with the default statuses To Do, In Progress, Done. When I map my workflow statuses to these columns some (not all) issues appear on the board. What would block a status from appearing ? I found the following page

https://confluence.atlassian.com/jirakb/issues-are-not-appearing-in-boards-779159013.html

But I cannot find the log and am not sure what the sprint custom field is. Anyway it appears to be locked.

Tarun_dtci1p

I am using Cloud, facing issue with my Board.

- I have a custom board configured for 5 of my projects. Recently noticed that:

1. Board is not showing few PBI's from one my project

2. One of my Project PBI's are not appearing in board

But when i run the Filter query, i can see the missing PBI in Filter result-set.

Any help will be appreacited.

Sai Praveen Aminigadda_1wvv11

@Tarun did you resolve it?

Jodie Guy

@Sai Praveen Aminigadda and @Tarun

I had the same problem and worked out that if the swinlanes on a board is based on Epics it shows swimlanes for all Epics from the same project and then a catch all (not all really catch all) for cards with no Epic. It doesn't account for cards with an Epic from another project.

If this is the same for you, the only way around it, is to assign cards to an Epic from the same project or to manually create your swimlanes based on a query per Epic.

LCD

In case it helps anyone... realising there was a sub filter on my board and removing it cleared this problem for me and showed all tickets.

(Board>Configure>General>@ bottom, "Kanban board sub-filter")

D_h47pda

Just in order to help someone, I had the same issue.
But for me, the answer was to map the status of issue in the jira-board.

We had a project with few status not mapped, so some jira was not available on the board but were correctly displayed with the board filter.

Nic Brough -Adaptavist-

Er, if you read the conversation, you'd have seen that.

D_h47pda

So, my fault in this case but I think you should change the accepted answer.

Could you give us the plain JQL for the two queries, rather than describe them?
Also, can you tell us if you have more than one issue type called "Plugs" on your issue type list (globally, not the project)?

Because, the answer accepted above, is not an answer actually..

D_h47pda

deleted

Tereza Červinková

Okay, I will add my resolution if someone is searching and didn't find solution yet - in our case it was the subfilter of the board, which was created automatically.On the first sight only filtered newest versions, but some of the issues didn't use versions at all - deleting the subfilter showed them!

Myles_6j7atv

THANK YOU!

Hans van Nek

Also not the solution to my problem, I do not have any filters

Zaira Alexandra Lopez Paz

Hi All,

Had this issue tonight and didn't see the resolution in discussion above. I had created subtasks and a scrum board to view these subtasks. The board filter and the statuses were all accurate and mapped, but the subtasks did not display on the board. I fixed it by adding the Sprint to the parent issue, which then populated the Sprint for the subtasks, and then they displayed on the board.

Hope this helps!

Terry Beavers_9om6dl

Removing the sub-filter worked for me as well. Thanks!

Marcus Ulmefors_bjv9gc

Thank you LCD! This solved my issue as well. What a weird fix...

Hans van Nek

We have in our company a lot of very experienced Jira experts. I am not, I am just the CEO.
But the conclusion reached by them is very simple: do not use the board at all.

Well, fine by me.

Naseer_r8ov1n

Hi JIRA team,

In our 2 Business type projects, we are facing the same issue. on Issues list/ advance search, we can see all task types, tasks, sub-tasks, Epics, etc. but on the default Board, all the newly created tickets are not visible. I guess it happening since the Project Key is changed a week ago. this is happening with all users who have access to this project.

I did not see any reindexing option on our cloud account. I do not see board configuration as it's a business-type project. I do not see any filters set on boards.

Can someone help us, please?

Brian Sweet_6iukj0

I have two issues with the status of "Done." One ends up in the "Done" column in a board. The other does not.

The only difference is that the one that does display has a resolution of unresolved. The "Done" ticket that doesn't display has a resolution of done...