nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can a customer view all the issues s/he created?

Shepherd Yang

Is there a way for a customer to see all the issues s/he has created, whether still in progress or resolved?

We're using Jira service desk to track internal requests. Once an issue is resolved, the customer can find the issue in the portal.

Bonus question:

How can team members (people under the same domain) view all requests, whether they are the reporter or not?

Thanks!

Accepted answers

All comments

Jack Brickey

Shephard,

every user should be able to see the tickets they created by accessing the requests in the upper right hand corner of the portal. JSD doesn't yet support domains in the manner you asked. However, as an admin you can create an Organization and place all customers into that organization then you can share all issues with the organization. In this way any user in the org can see any tickets created by another user in the org.

Shepherd Yang

Thanks for the pointer, Jack!

Sorry, I'm a newbie here. Could you please show me how to create an organization? And I assume it's accessible via the "Share" pop-up (see below)? Thanks!

Jack Brickey

@Shepherd Yang, glad to help. As an admin you can create Organizations as follows:

select the project in question
click on Customers icon -
click on Add organization -
give the organzation a name and save it
click on the org which should be at the top and then Add customers to the org.

Now the next thing you will likely want to do is to ensure that you do not have notifications turned on such that everyone in the org gets an email everytime an issue is created or updated so...

click on the project setting gear
select Customer Notifications
disable Organization Added

Finally the way this works is that any customer can view all requests opened by others in the org by going to the portal as below:

select the requests icon in upper right and then All requests -

One final note - if memory serves, this is not retroactive. that is requests opened by customer before being added to the org will not be visable to all.

one final final note - as customers come on board you will need to add to the org. It would be nice if you could automate that, e.g. any customer added to the project is assigned to an org. of course that only works well if there is a single org. Sigh...give me my domain feature. :-)

Shepherd Yang

Thank again, Jack! Please bear with me...

I think I'm an admin, but I don't see the "Add Organization" in the Customer screen. Am I at the right place? Please see screen shot below.