Lost issues after dragging them into a different sprint

Question

We have been using the KANBAN board, and we've had a very long sprint (going on two months). I wanted to move the CLOSED issues into a different sprint so I could negotiate the board more easily. I set up a new sprint, selected the issues in BACKLOG view and dragged them into the new sprint. Now, they have all disappeared. They are not in the current sprint or in the new one I created. Issue searching for CLOSED issues isn't finding them either. How can I recover these?

Jessica Palmer · Answer

Thanks - strange how when I searched for closed tickets modified within a day they didn't show up, but when I searched by resolution (fixed, done) then I found them and was able to bulk-edit them into the holding 'sprint'.

Seems like a bug that Jira would let you basically move tickets into obscurity like that :/

Nic Brough -Adaptavist- · Answer

I don't think you'll ever find issues that match the "definition of done" appearing in the backlog.  The backlog is only supposed to show things that need doing.

You should still be able to find them of course - start with a filter for "updated > date/time just before you dragged them over", and filter for anything else you know about them (were they all in one project, only of certain issue types, assigned to one person, etc)

Jessica Palmer · Answer

I can't navigate to one of the issues because I don't know the exact ticket numbers (didn't expect them to disappear). Yes these were all "closed" - even if I 'start' the backlog sprint they are still not showing up.

Searching for closed tickets in issue navigator also isn't finding them.

any clue on how to display closed tickets in the backlog?