No HTTPS acces bitbucket

Question

We have installed the new version of Bitbucket. v1.5.3.RELEASE

After installation we noticed that we cannot access Bitbucket over HTTPS.

In attempt 1 we used the same certificate as in the old version 4. In version 4 the certificate was working but not anymore in version 5.

In attempt 2 we changed via the JAVA keytool the pfx in a jks. The java keytool can read the certificate. We changed the configuration so it should be able to read the JKS but also this does not work.

Please take a look at https://pastebin.com/x4W4fp6A for the logfiles

If anyone can help us that would be great.

Thanks

Edwin

Boxplosive · Answer

Hi Christian,

I would love to but we only have the starter license for Bitbucket. For all the other ones we have a 25 user license.

So the page does not give me the option to log a support ticket.

Kind regards,

Edwin

Christian Glockner · Answer

Hm,

At first glance everything looks okay - the only thing is the key alias which you've set to note in bitbucket.properties, but if that were the problem I would expect a different error message.

I think we'll need to dig deeper - do you have access to our support site, getsupport.atlassian.com so you can open a ticket? When you do, please attach a support zip (or at least the catalina.out from the BitbucketInstallationDir/logs directory as well as bitbucket.properties), the keystore,  and the password for the keystore, and we'll be happy to take a deeper look for you!

Cheers,

Christian

Premier Support Engineer

Atlassian

Boxplosive · Answer

Hi Christian,

The keytool - list

C:\Programs\Java\jre1.8.0_131\bin>keytool -list -keystore C:\ProgramData\company\company.nl_2016-cert.pfx
Enter keystore password:

Keystore type: JKS
Keystore provider: SUN

Your keystore contains 1 entry

le-d6f46898-cc62-4522-ba1b-5930b73810e9, Jul 27, 2017, PrivateKeyEntry,
Certificate fingerprint (SHA1): DA:39:3F:92:61:B7:A3:9E:08:C8:A6:77:DF:07:E9:9A:A3:E5:E0:7C

And the bitbucket.properties

#>*******************************************************
#> Migrated to database at jdbc:sqlserver://BP-DB01:1433;databaseName=Bitbucket;
#> Updated by Boxplosive Administrator on 2016-04-04T10:54:09.088+02:00
#>*******************************************************
jdbc.driver=com.microsoft.sqlserver.jdbc.SQLServerDriver
jdbc.url=jdbc:sqlserver://BP-DB01:1433;databaseName=Bitbucket;
jdbc.user=BitbucketServer
jdbc.password=XXXXX

server.compression.enabled=true
server.compression.mime-types=text/css,text/html,text/javascript,text/json,text/plain,text/xml,text/x-javascript,application/javascript,application/json,application/x-javascript,application/vnd.git-lfs+json

server.port=7990
server.secure=false
server.scheme=http
server.ssl.enabled=false

server.ssl.client-auth=want
server.ssl.protocol=TLS
server.ssl.key-store-type=JKS
server.ssl.key-store=C:/ProgramData/Boxplosive/star.boxplosive.nl_2016-cert.jks
server.ssl.key-store-password=aapaap
server.ssl.key-alias=note