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Why are some projects offering project shortcuts and some not?

Michaela Gluchow

Hi everybody,

We are using Jira Server Version 7.4.0, recently updated to this version.

Now I wanted to create project shortcuts in all our projects. But only some of them offer the feature, by some of them the dialog for creating one is not appearing. I checked if I have admin admissions and I should have the needed ones.

The projects are all created from one single project, so part from the users, they are all using the same schemes.

Any idea what the reason for this behavior could be?

Accepted answers

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Peter Koutromanos

I have this issue too.

Rachel Wright

Hi @Michaela Gluchow, it sounds like you already checked your permissions, but can you check that you have admin permissions at the project-level and not just at the application-level?

Go to Admin > Issues > Permission scheme and check the "Administer Projects" line item for any trouble project.

Here's the documentation on this feature: https://confluence.atlassian.com/jiracoreserver074/project-shortcuts-921046941.html

"To add, delete or edit a link, you need to have the JIRA Administrator permission or the Project Administrator permission. "

It's possible for you to have application or system admin permissions but NOT project or issue permissions!

If this isn't the cause of the problem, can you add a screenshot of what you see for one of the trouble projects?

Thanks,

Rachel Wright
Author, Jira Strategy Admin Workbook

Peter Koutromanos

Hi Rachel;

Thank you for your response

Attached is what I see.

I loved your book btw.

This issue is driving me nuts because we migrated to jira server from jira cloud and we do not have boards anymore so i was hoping to use project shortcuts as a workaround Screen Shot 2018-04-27 at 14.24.27.png

Rachel Wright

Thanks @Peter Koutromanos, and thanks for your kind words as well.

So far, I can't reproduce this in Jira Software (Server) 7.7.1 or in Jira Software (Cloud.)

I see in your third screenshot that the "Project Role" of "Administrators" is listed. Can you double check that your name (or a group you are in) is specifically listed as a project-level admin, for the 3 projects using your "Asset management permission scheme"?

The URL for a project's "Users and roles" admin page will be in the following format:

YOUR-JIRA-URL.com/plugins/servlet/project-config/YOUR-PROJECT-KEY/roles

Also, you mentioned you don't have boards anymore. I'm seeing some chatter online that boards aren't included with Jira Server Core. See: https://community.atlassian.com/t5/Jira-Core-questions/Why-are-Kanban-boards-not-part-of-JIRA-Core-Kanban-boards-are/qaq-p/271881 and https://jira.atlassian.com/browse/JRASERVER-45690.

Is that what you have? I'm wondering if it's possible that these links aren't included in Jira Core either? Just a wild guess, since I can't reproduce this yet.

Rachel

Peter Koutromanos

Hi Rachel;

Thanks for the response.

Other boards have the feature. Screen Shot 2018-04-27 at 18.25.36.png

But let me work through your suggestion and report back.

Peter McNeil_cztnzm

This is very old but....

Check your logs for a Null pointer error like this:

/rest/projects/1.0/sidebar/project/OPS [c.a.j.projects.util.WebPanelRenderer] Cannot render WebPanel with key 'com.atlassian.servicedesk.project-ui:project-shortcuts-web-panel'
com.atlassian.cache.CacheException: java.lang.NullPointerException
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:214)
at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:165)

...

Caused by: java.lang.NullPointerException
at java.base/java.util.Objects.requireNonNull(Unknown Source)
at com.atlassian.jira.projects.shortcuts.MutableProjectShortcut.<init>(MutableProjectShortcut.java:21)
at com.atlassian.jira.projects.shortcuts.DefaultShortcutsStore.buildMutableShortcutFromTuple(DefaultShortcutsStore.java:167)
at com.atlassian.jira.projects.shortcuts.DefaultShortcutsStore.lambda$null$0(DefaultShortcutsStore.java:51)
at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source)

which may be caused by something like this https://confluence.atlassian.com/jirakb/jira-cannot-render-webpanel-with-key-com-atlassian-jira-jira-projects-plugin-summary-page-project-key-when-browsing-project-759858703.html

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