nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Bit Bucket login asking for 'Pick a username'

Charlene Hunter

When I try to go to the usual url for my bitbucket cloud, I get the following

Screen Shot 2017-07-23 at 17.01.14.png My account definitely exists as I used it a couple days ago, and I have just push code to my repository.

Any help would be appreciated

Accepted answers

All comments

Ana Retamal

Hi Charlene! We've been able to reproduce this issue and our development team has been working into a fix. You should be able to login now following the steps:

Browse id.atlassian.com and logout if there's any open sessions
Clear your browser cache and cookies
Browse bitbucket.org and click Login, you'll be redirected to id.atlassian.com. Proceed to enter your Atlassian ID email address and password which you use to login with Bitbucket.

If after this you're still experiencing problems, please let us know so we can contrinue helping you!

Best regards,

Ana

jonathanseitz

I'm having the same issue, and the steps outlined here did not resolve it.

I'm running Fedora 26 (4.11.10), and tried logging in using Chromium (Version 59.0.3071.104), Opera (46.0.2597.46), and a fresh install of Firefox (54.0) with no change in behavior. Each time I log in I'm redirected to https://bitbucket.org/socialauth/signup

jonseitz

Disregard previous message: I was able to log in using the google account integration.

Ana Retamal

Glad to hear that, Jonathan

Adesh Khare

I am also getting same issue, didn't get any luck to resolve this issue by above solution

Marc Segond

Same problem here this morning creating a new account...

Bara Emran_enrfpj

same problem here. Can't pass the"create a user name" step. Tried different browser and clearing cache and cookies, still can't fix it.

odedarbel

I also have the same issue - cannot create an account with Bitbucket even though after I first tried to login (to Bitbucket) with my Google account, the Atlassian account was created successfully and I can log in to id.atlassian.com.

Every time I try to access Bitbucket I get the "Pick a username" screen and I cannot progress further - there are no errors but nothing I can type in will get the dialog submitted - clicking Continue or hitting ENTER does not appear to do anything.

Both Firefox and Chrome report many "Content Security Policy" issues and also this exception:

Uncaught (in promise) ChunkLoadError: Loading chunk 5 failed.
(error: https://bitbucket.org/atlassianid/bb-signup/undefineddist/webpack/5.js)
at Function.u.e (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/app.js:1:928)
at Object.atlassian-id/registration/username-registration-form-cst (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:890:150594)
at https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:423:54436
at l (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:1112:98387)
at Generator._invoke (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:1112:98140)
at Generator.forEach.e.<computed> [as next] (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:1112:98744)
at r (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:423:53908)
at https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:423:54051
at new Promise (<anonymous>)
at HTMLFormElement.<anonymous> (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:423:53844)
 u.e @ app.js:1
atlassian-id/registration/username-registration-form-cst @ vendor.js:890
(anonymous) @ vendor.js:423
l @ vendor.js:1112
(anonymous) @ vendor.js:1112
forEach.e.<computed> @ vendor.js:1112
r @ vendor.js:423
(anonymous) @ vendor.js:423
(anonymous) @ vendor.js:423
(anonymous) @ vendor.js:423
each @ aui-5.js:14
each @ aui-5.js:14
h @ vendor.js:423
(anonymous) @ vendor.js:423
c @ aui-5.js:31
trigger @ aui-5.js:31
(anonymous) @ vendor.js:423
u @ aui-5.js:25
fireWith @ aui-5.js:25
ready @ aui-5.js:25
O @ aui-5.js:25
Promise.then (async) 
r @ vendor.js:423
(anonymous) @ vendor.js:423
(anonymous) @ vendor.js:423
(anonymous) @ vendor.js:423
each @ aui-5.js:14
each @ aui-5.js:14
h @ vendor.js:423
(anonymous) @ vendor.js:423
c @ aui-5.js:31
trigger @ aui-5.js:31
(anonymous) @ vendor.js:423
u @ aui-5.js:25
fireWith @ aui-5.js:25
ready @ aui-5.js:25
O @ aui-5.js:25

Ryan Rogers_4qfiek

Same here. Issue in Edge, Chrome, and Brave.

odedarbel

The problem I described above is now resolved for me - I can enter invalid username and get an error report, and have a valid user name accepted and access BitBucket.

Ryan Rogers_4qfiek

Same, I am now able to create a user ID.

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