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can`t reset admin password

Mark Oliver Utz

i used the instructions on: https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html and it works fine but still no access by admin - admin

if i follow the instructions again ... the database gives me errors for duplicate content ... so the information should be there

i also added a new user "systemadmin" with that i can login ... but no chance to add this user to the apropriat user-group

any idea?

regards mark

Accepted answers

Jeremy M

Dear Mark,

And you have already restarted the environment / ordered user directories?

Friendly Regards,

Jeremy

All comments

Jeremy M

Dear Mark,

And you have already restarted the environment / ordered user directories?

Friendly Regards,

Jeremy

Mark Oliver Utz

Hi Jeremy,

yes i did so ... multiple times also getting the right order from the database

best regards

mark

Mark Oliver Utz

could deleting the admin user help?

or adding an other user to adminstrators ? -- just don`t know how to do that poperly

Mark Oliver Utz

HA! Deleting admin out of cwd_user and putting it back in helped ... no idea why ... really strange

thanks for your interest jeremy

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