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Closed issues still display in "My Open Issues" filter

Justin_mzxovm

I'm pretty sure we set up our workflow correctly, as our testers are able to to transition the issue to Closed once they are done with the "In Validation" part of the workflow. All issues are now marked "Closed". But they are still displaying in the "My Open Issues Filter". Any idea where we may have gone wrong?

Accepted answers

All comments

Nic Brough -Adaptavist-

I think you have not taken account of the resolution

The resolution field needs to be set for (the main part of) JIRA to see the issue as "resolved", and hence not appear in things like the "my open issues".

Take a look at your workflow, and look at the two sets of transitions:

For any transition that is from a status you think of as "closed" back to one you think of as "open", make sure you have a post-function for "clear resolution"
For any transition that is from a status you think of as "open" to one you think of as "closed", either
- Add a post-function that sets the resolution to something standard
- Make sure it goes through a "transition screen" that has the resolution field on it

Note, if going for the second of the "close" issues, you should never put the resolution on any other screen. It should only go on "resolve/close/end/done/duplicate/reject type transition screens"

unknown

Thanks.. Just what i was looking for..

Found this issue with Jira.. In the new issue layout, The field Resolution is not displayed at all. (Not sure if this is a bug or its a feature that's WIP).

In the old issue view, this can be found right below the Status.

Once i set the resolution to Done in the old view, I see the new view updated with a Green Tick mark & Done Text next to Status.

Harp_6b32rp

We have the same issue, Closed issues appearing as Open with multiple number of duplicates.

"Make sure it goes through a "transition screen" that has the resolution field on it"

None of our "Close issue" transitions have "transition screen" but all of them have post-function that sets the resolution to Done. Why only some of the closed issues come back as duplicates and Open while thousands of others don't. These are not the "Closed" issues re-opened, these are issues transitioned to close status from open statuses.

Nic Brough -Adaptavist-

You need to check over all the transitions - any going from any "open" to "closed" status need to set a resolution, and going from a "closed" status to an "open" one (whether it's re-opened or something else), needs to clear the resolution.

If you need help with this, have a look at the history of an issue that is displaying incorrectly - you'll be able to see what transition set or cleared the resolution (or not) and set it incorrectly.