About an incomprehensible error when telling Confluence to use JIRA user management

Question

Hello,

We are currently building a JIRA+Confluence server instance, with JIRA & Confluence on separate environments, and we don't manage to understand an error that happens about 4 times out of 5 when testing the user rights synchronisation from JIRA to Confluence... Here is the (real!) error encountered:

Test basic connection : Failed com.atlassian.crowd.exception.ApplicationPermissionException

... With special characters... (see attached screenshot).

Beyond its understanding, may someone guide us on where to look at, to get rid of it, knowing that it doesn't happen systematically?

Thanks a lot,

Maxence

Maxence.Vanbesien · Answer

Hello,

Unfortunately, nothing in the logs could be seen related to the problem. Maybe a debug mode that we didn't enable somewhere, but at the moment, we don't have any more to share... :(

And yes, the idea is to let Confluence use JIRA users database...

Also, I'm afraid that this will remain a mystery since the problem disappeared from this morning, as we had to reinstall the confluence Server after an import crashed it...

Nic Brough -Adaptavist- · Answer

Oh, wow, that's an interesting one.  It implies that your user system is returning a lot of rubbish to the system you are trying to connect.  If anything, I'd say it was expecting a simple string like "failed login", and it's tried to return an image of something!

Could you clarify what you are trying to hook up here?  It looks like you are trying to get JIRA to use Confluence for its user directory, but it could be the other way around from what you've said.  Is that correct?

I'd also want to see what the logs on both sides say when you try the test and get this error