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JIRA emails do not group in conversations in Outlook

Luis Dib

Hi there,

Emails automatically generated by JIRA when issues are updated don't organize as conversations in MS Outlook. Is there any possibility to get that fixed?

Thanks,

Luis

Accepted answers

All comments

Steven F Behnke

We've just gone and added "Re: " to the beginning of the subject line, that tricks Outlook.

Luis Dib

Hi Steven,

Do you mean all emails sent from a JIRA issue, including the first one having "Re:", will do the trick? Or the first one should not have it included?

Thanks,

Luis

Steven F Behnke

We simply prepended the string "Re: " to the Outgoing Email Server "prefix" attribute.

Luis Dib

Great, thanks for the suggestion (not yet tried here, but it looks promising).

-Luis

Steven F Behnke

Good luck: It ended up working for Outlook 2015+. It also didn't break email threading for Mail.app (for iOS) so we considered it good enough.