Way to configure body of an email so that Incoming Mail Handler creates an Issue with labels/epics?

Question

We have a Jira Incoming Mail Handler set up that recognizes and creates Issues based on what it receives, but is there a way to configure the body of such an email so that Jira is able to parse it and recognize that we wish to create a label or epic? And then it auto labels/organizes these Issues. We are using Jira cloud if that is helpful.

Renzo_s126f7 · Answer

sis there any other option which includes a EU server hosted?

somethingblue · Answer

Hi Dina,

You can only specify one catch email address and one issue type per mail handler.  You may want to look at the JIRA Enterprise Mail Handler for additional configuration options.

In light of this I have also created JRASERVER-65640.  Please vote on JRASERVER-65640 and add any relevant comments so our developers can consider adding this feature in the future.

Cheers,

Branden