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Customer can't see images in portal that I have uploaded

Michael Green_aknhde

I added images to the ServiceDesk Jira to show my customer. But the customer can't see them in the portal.

What have I done wrong when I added the images to the Jira that means the customer can't see the images ?

Or does ServiceDesk not support images on the portal ?

Accepted answers

All comments

Susan Hauth _Jira Queen_

Hi Michael,

Is it possible that you added them and they got marked as "Internal". A quick way to get them to show for the customer is Comment (publicly) and there is a little attachments button on the comment, that lets you select the attachments so they will be shared with your customer:

Christopher Holcomb

That doesn't work either, just tried it. This is an issue, I don't want to have all our employees create accounts on Atlassian just to view an image from help desk.

Has anyone else found a way around this.

Susan Hauth _Jira Queen_

Hi Christopher,

Are you on Cloud or Server?

Susan

Christopher Holcomb

Cloud

Susan Hauth _Jira Queen_

@Christopher Holcomb

Can you raise a new question and give us some detail. I'm not sure that you are asking the same question as the original question. Also if you indicate cloud, a cloud expert will be happy to help you. I'm more of a server expert.

THanks

Susan

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