Error when enable Portfolio for JIRA add-on

emily yu

Hi,

I just got a new liscence key for extending the trial for the Portfolio for JIRA add-on and updated the key and got recognition that the key is valid with new expiration date in August. However, when I try to "Enable" the add-on it's giving me an error Failed to enable add-on Portfolio for JIRA (com.radiantminds.roadmaps-jira). 

Can you help with this?

somethingblue

Hi Emily,

I see you opened a ticket with the JIRA Support team.  Once they have a resolution for you please provide the answer here so the rest of the community can see what the solution was.

Cheers,

Branden