Some emails not open new ticket in Service Desk

Question

This error I can see:

Caused by: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x98\x8A \x0A...' for column 'DESCRIPTION' at row 1

at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:964)

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3909)

at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2527)

at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2680)

at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2490)

at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1858)

at com.mysql.jdbc.PreparedStatement.executeUpdateInternal(PreparedStatement.java:2079)

at com.mysql.jdbc.PreparedStatement.executeUpdateInternal(PreparedStatement.java:2013)

at com.mysql.jdbc.PreparedStatement.executeLargeUpdate(PreparedStatement.java:5104)

at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:1998)

at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)

at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(SQLProcessor.java:673)

... 169 more

Nic Brough -Adaptavist- · Answer

Yes, I said unusual characters as we think there are some others, but so far, we've only run into it with emojis.

The one I first encountered was highly appropriate - 💩

Sergio Jiménez · Answer

Effectively it happens with emojis. Thank you very much for the reply.

Nic Brough -Adaptavist- · Answer

Your users are sending you emails with certain emojis or unusual characters embedded in them.

JIRA running on MySQL does not yet support these, it can't safely write them to the database, so it fails.

You either need to get them to stop sending emails like that, move to PostGresql or Oracle, or accept it until a fixed version arrives (Could be a long time)