Configure the welcome email to the Service desk

Question

Hello,

How can we edit / configure the welcome mail to a new customer?

We can configure other events by templates, such as Request created, Public comment added ... etc ... but we do not see how to configure the welcome mail.

Regards,

José Antonio Chao.

Peter Reginald · Answer

Some of our users are getting confused with the Jira welcome email and are creating more support requests to clear up the confusion.

Phung M · Answer

The request for ability to configure welcome emails is https://jira.atlassian.com/browse/JSDSERVER-1386

Please up vote this request

unknown · Answer

Still waiting on this feature as well!