Is it possible to remove solved issues from customers view?

Question

I don't want my portal-using customers to be able to view closed issues and tickets but  they should be able to view and reopen solved issues as long as I don't close them.

Is there an easy solution to my request or do I have to dig down into the "guts" of Jira?

Christoph Schötz · Answer

You're welcome - yes the altered security level would mean exactly this if configured correctly :)  feel free to share your configuration here if unsure ;)

Cheers

Christoph

Martin Kaiser · Answer

Exactly, customers should be able to see the positive "solved" status. And once the Issue is no longer relevant/necessary to be seen, it can vanish into "oblivion" for the customers

Martin Kaiser · Answer

Thanks for your answer!

Would that altered security level also mean, that the closed aren't even visible for the customers any more?

Because that would be exactly what I want.

Customers should have no access (not even viewing acces) to already closed subjects