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Create Custom report showing who approved a change.

Jordan Paris

Hi, we are evaluating JIRA Service Desk. One thing we are definitely looking for is being able to create and export a report of a list of the tickets (change requests) that have been approved, and display who approved it. Seems like we can't edit columns in the service desk reports to show this information.

Accepted answers

Jack Brickey

Jordan,

when you say export a report I assume you are exporting to CSV or similar? You can certain easily create a report (filter) of approved - Approvals = approved() - issues and include the approvals column.

Once you export you can do what you want w/ heading labels, etc.

All comments

Jack Brickey

Jordan,

Once you export you can do what you want w/ heading labels, etc.

Jordan Paris

Yes a CSV would be fine. I created a new Report under the service desk, went to Add Series (Created and also tried Resolved) and then I changed the type from Basic to Advanced and put in: "approvals = approved()."

This gave me almost what I wanted, but the resulting graph and ticket information it pulled, I didn't see a way to add a column to show me who the approver was without going into the issue/ticket.

Jordan Paris

I believe I've figured it out. I wasn't sure what you meant by filter, but then I discovered you can do this type of reporting in the search bar/filter.

So I believe my question is answered in regards to this certain case.

Thanks!

Jack Brickey

Jordan,

sorry for the delay getting back I was tied up on some work stuff but it looks like you figured it so thumbs up on that!

Best of luck and welcome to the community!

Prasad Shiraskar

Hi @Jack Brickey Could you please help me with the query to show the name of the user who approved the requests?

Jack Brickey

To be honest I don’t know of a means of accomplishing that. I haven’t really spent much time attempting this but to the best of my knowledge I am unsure that is possible.