jira service desk legacy license using jira service desk 2.0

Question

hi i have JIRA service desk legacy license for 500 users, is it possible that i am able to use JIRA service desk 2.0 ?

Elisa [Atlassian] · Answer

You will not be able to use the new configuration from 2.0. But all features you have on the legacy license will still be available to you. :)

R. Tjong1 · Answer

hi, meaning if i will only use my JIRA service desk legacy license, i will not be able to use the 2.0 ?

Elisa [Atlassian] · Answer

Hi there,

Yes, you can migrate to the new pricing model. To do so, you can raise a ticket on Atlassian Support (support.atlassian.com) and one of our advocates will help you with the process.

Cheers!