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Priority on events or notifications?

Clemens Luebbers

Hi,

with an edit action you may have several events in 1 action, e.g.:
- issue assigned (due to changed assignee)
- issue updated (due to modified fields)
- issue commented (due to comment provided on edit screen).

Where is it documented (or what are the rules) if a user is configured to receive notifications for more than 1 of these events?

User will receive only 1 notification for the whole action - but which?

Regards

Clemens

Accepted answers

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Christoph Schötz

Hey Clemens,

have you had a look at the notification scheme of your project? This is where the notifications are usually configured. By the way - are you sure that the user receives only one notification for the change or is it just because of your configuration of the notification scheme?

Cheers

Christoph

Clemens Luebbers

Hi Christoph,

my question is not "who" gets notifications, but who gets "which" notification (notification for Assigned and Updated are different).

The "who" is configured in notification scheme - but if same user would be notified by several events and 1 action triggers several events - which event (notification) will the user get?

And yes, same user gets only 1 notification for 1 action.

For edit action in our environment it seems "Assigned" has priority versus "Updated" - but what is the rule behind - real priority or alphabetical order of event or ...? What about other actions?

And by the way I was wrong regarding the commented event. Adding a comment in edit screen does NOT trigger an Issue commented event.

Cheers

Clemens

Christoph Schötz

Hi Clemens,

Thanks for the clarification. The question is when are two events triggered? If you change the assignee usually the assignee changed event should be triggered (Atlassian changed this some time ago), if you update the issue and not the assignee issue updated etc - in the workflows you can define which event is triggered during the transition (general event if you don't change it). So when would you expect a different event to be triggered?

Cheers

Christoph

Clemens Luebbers

Hi Christoph,

thanks for your reply - please look at the original post.

Edit action CAN trigger different events in 1 step (if assignee is changed via edit screen).

Regards

Clemens

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