How to set values for a Custom Field list as per an external data source ( JSON ) ?

Question

Hello,

( I am very new to JIRA admin )

The idea of what I would like to do is the following :

- I have a list of values ( customers ) in an external app that I can acces through JSON

- I would like these values to autocomplete a field in JIRA Service desk ( Cloud ) + that to be in real time : as soon as a customer is added, it appears in the autocompletion.

I have installed scriptRunner, but seriously lacking of practice with it.

Thanks for your help !

Simon

Daniel Yelamos [Adaptavist] · Answer

Hi Simon.

Yes this is possible. You would call your rest endpoint using something like what I recently answered in this question.

After that, in the response.success clause, you would load the JSON into a map with a JSON slurper, and then load it on the field as a list or a select, I suppose.

There is quite a lot of documentation on how to go about this, it isn't trivial, but it isn't very hard either.

If you have more questions let us know.

Cheers!

Dyelamos