Do not get receive any emails when due date is nearer

Question

Hi there,

I have created a filter when due date is 2 d. Find below the filter project = RD AND issuetype in (subTaskIssueTypes(), Task) AND status = "In Progress" AND due >= -2d AND assignee in (currentUser()).

I have subcribed by email i have only recieved only 1 mail with saved filter. But when issues are due , i did not received any emails.

Kindly advice .

Thanks and Regards,

Swarna

Swarna Radha · Answer

Hi,

When i increased the frequency i got mails each time I subscribe for a search result and i tried when there is no issues. It remains the same.

Nic Brough -Adaptavist- · Answer

Could you increase the frequency of the subscription, so that you get the mails quite a lot - do any of them arrive at all?

Also, on the subscription, make sure you have the "send even if there are 0 issues" to ensure it always tries to send.

Swarna Radha · Answer

I have not received any mails apart from 1 mail "View Search Results". i have checked email error queue,,there are no issues